Terms of service

These Terms of Service ("Terms") govern your access to and use of the True American Pets website and your purchase of products from us. True American Pets is operated by Aeon Security LLC ("we", "us", "our"), 60-62 W Park Ave, Long Beach, NY 11561, United States. By visiting our site or placing an order, you agree to these Terms.

1. Eligibility

You must be at least 18 years old, or the age of majority in your state, to place an order. By using this site you confirm that you meet this requirement and that the information you provide is accurate.

2. Products and pricing

We aim to display our products and prices accurately, but errors can occur. All prices are in U.S. dollars and may change without notice. We reserve the right to correct errors, limit quantities, and refuse or cancel any order, including after it has been submitted.

3. Orders and payment

When you place an order you authorize us to charge your selected payment method for the total amount, including taxes and shipping. Your order is an offer to buy, which we accept when we ship the product. If we cancel a paid order, we will issue a refund.

4. Shipping, returns, and refunds

Shipping timelines and costs are described in our Shipping Policy, and returns and refunds are governed by our Return & Refund Policy. Both policies form part of these Terms.

5. Acceptable use

You agree not to use the site for any unlawful purpose, to infringe the rights of others, to introduce malicious code, to interfere with the site's operation, or to scrape or copy content without permission.

6. Intellectual property

All content on this site — including text, images, logos, product designs, and the True American Pets name and branding — is owned by or licensed to Aeon Security LLC and is protected by law. You may not use it without our prior written permission.

7. Disclaimers

Our products and site are provided "as is" and "as available." To the fullest extent permitted by law, we disclaim all warranties not expressly stated, including implied warranties of merchantability and fitness for a particular purpose.

8. Limitation of liability

To the fullest extent permitted by law, Aeon Security LLC will not be liable for any indirect, incidental, or consequential damages arising from your use of the site or products. Our total liability for any claim will not exceed the amount you paid for the product giving rise to the claim.

9. Governing law

These Terms are governed by the laws of the State of New York and the United States, without regard to conflict-of-law principles. Any dispute will be handled in the state or federal courts located in New York.

10. Changes to these Terms

We may update these Terms from time to time. The current version is always posted on this page, and your continued use of the site after changes are posted means you accept the updated Terms.

11. Contact

Questions about these Terms? Email us at hello@trueamericanpets.com or call (516) 563-2604. True American Pets, operated by Aeon Security LLC, 60-62 W Park Ave, Long Beach, NY 11561, United States.