Shipping policy

True American Pets ships within the United States. Here's what to expect.

Processing time

Orders are processed and shipped within 1–2 business days. You'll receive a confirmation email with tracking as soon as your order is on its way.

Shipping rates & delivery times

Standard Shipping (3–5 business days): $3.00 — FREE on orders of $75 or more.
Expedited Shipping (1–2 business days): $5.00 — FREE on orders of $75 or more.

Delivery estimates are in business days and begin once your order ships, not from the time the order is placed.

Where we ship

We currently ship within the United States only. We don't offer international shipping at this time.

Tracking

Every order ships with tracking. If your tracking hasn't updated within 3 business days of shipment, email us at hello@trueamericanpets.com.

Lost, stolen, or delayed packages

If your package is lost or significantly delayed in transit, contact us at hello@trueamericanpets.com and we'll help track it down or make it right.

Questions

Email us any time at hello@trueamericanpets.com or call (516) 563-2604. True American Pets is operated by Aeon Security LLC, 60-62 W Park Ave, Long Beach, NY 11561, United States.