Returns + Exchanges

Our process in a nutshell.

Email hello@trueamericanpets.com with the order number. We will sort the fit with you.

The guarantee is the sentence printed on the label in your hand. This page does not restate it.

Still have questions? Contact us.

A real person reads every message.

Email us

hello@trueamericanpets.com

The fastest way to reach us. Send the order number if you have one.

Call us

(516) 563-2604

Rather talk to a real human? Give us a ring.

Read the FAQ

Common questions

Sizing, shipping and the label, answered.