Refund policy

At True American Pets, we stand behind every collar, leash, and bandana we make. If the fit or quality isn't right, we'll make it right.

60-Day Fit Promise

You have 60 days from the delivery date to request a return or exchange. To be eligible, the item must be in its original condition — unworn or unused, with tags, and in its original packaging. Items lightly tried on only to check fit are fine.

How to start a return

Email us at hello@trueamericanpets.com with your order number and the reason for the return. We'll reply with instructions and a return address. Please don't send items back before contacting us. Customers are responsible for return shipping costs unless the return is due to our error (defective, damaged, or incorrect item).

Exchanges

The fastest way to get a different size is to return your item and place a new order once the return is accepted. Not sure on sizing? Email us first and we'll help you choose.

Refunds

Once we receive and inspect your return, we'll let you know if it's approved. Approved refunds are issued to your original payment method within 10 business days. Your bank or card issuer may need additional time to post the refund.

Damaged, defective, or wrong items

Please inspect your order on delivery. If your item is defective, damaged, or you received the wrong product, contact us right away at hello@trueamericanpets.com and we'll make it right at no cost to you.

Final sale

Gift cards and clearance items are final sale and can't be returned.

Questions

Reach us any time at hello@trueamericanpets.com or (516) 563-2604. True American Pets is operated by Aeon Security LLC, 60-62 W Park Ave, Long Beach, NY 11561, United States.